Customer Operations Specialist
New
H
HireHawkCustomer operations
Mexico Only, CT hours alignedContract
Salary1,300 - 1,400 USD per year
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Job Details
- Languages
- Advanced English proficiency across speaking, writing, and reading.
- Required Skills
- Customer serviceAttention to detail
Requirements
- Have previous customer service, customer-facing, or operational support experience.
- Have advanced English proficiency across speaking, writing, and reading.
- Demonstrate strong numerical skills and confidence with percentages, costs, margins, multiplication, division, and basic business calculations.
- Show accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and business data.
- Be able to recognize unusual or incorrect figures and investigate them before proceeding.
- Have professional written communication skills and confidence asking questions or raising concerns when information is unclear.
- Accounting, banking, finance, order processing, or other numbers- and data-intensive experience is a plus.
- Experience entering or reviewing high volumes of sales orders or transactional information is a plus.
- Exposure to logistics, warehousing, freight, or supply chain operations is a plus.
- Experience with spreadsheets, order management platforms, ERP systems, or similar business software is a plus.
- Experience communicating with U.S.-based customers or teams is a plus.
Responsibilities
- Enter and review sales orders, checking customer, product, pricing, and order information for completeness and accuracy.
- Validate customer pricing against price sheets, product costs, freight charges, warehouse costs, and other relevant information.
- Identify pricing, cost, margin, and order discrepancies before they cause downstream issues.
- Perform basic calculations involving percentages, costs, margins, multiplication, and division to verify orders.
- Investigate information that appears incorrect or inconsistent before processing it.
- Escalate discrepancies and communicate with appropriate team members to reach a resolution.
- Handle significant volumes of order and operational data accurately and efficiently.
- Support customer inquiries professionally by email and gradually take occasional inbound and outbound calls.
- Learn logistics, order management, pricing, and operational workflows to recognize when information appears incorrect.
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