Senior Systems Engineer (L3 - Network-Focused)
G
GXAManaged IT services
Workable locations: Pakistan. South Africa. Ukraine. Sri LankaContractSenior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft AzureNetworking
Requirements
- Have senior-level MSP support experience resolving complex tickets across multiple technology domains.
- Have experience working as an L3 or senior escalation engineer in a managed services environment.
- Bring hands-on experience supporting Microsoft 365 and Azure, including identity, access, and core services.
- Have experience troubleshooting Active Directory, Exchange, and identity-related issues.
- Support Windows Server and common server roles.
- Have experience with virtualization platforms such as VMware, Hyper-V, or equivalent.
- Have experience with endpoint management and standard MSP tooling, including RMM, PSA, backup, and security tools.
- Own tickets end-to-end, perform root cause analysis, and implement permanent fixes.
- Have practical networking experience with firewall configuration and troubleshooting, VLANs, routing, switching, VPNs, and subnetting.
- Document technical issues and explain them clearly to technical teams and non-technical stakeholders.
Responsibilities
- Resolve complex service and infrastructure issues across client environments, including servers, cloud services, identity, endpoints, and networking.
- Act as the primary escalation point for advanced networking and firewall issues.
- Diagnose and resolve issues across Microsoft 365, Azure, Active Directory, Exchange, server infrastructure, and virtualization platforms.
- Own troubleshooting end-to-end, from root cause analysis through resolution.
- Configure and troubleshoot firewalls, VLANs, routing, switching, VPNs, NAT, and site-to-site connectivity.
- Design, configure, and troubleshoot infrastructure across on-premises, cloud, and hybrid environments.
- Identify systemic issues and drive permanent fixes to reduce recurring escalations.
- Document resolutions and partner with service leadership to improve standards and workflows.
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