Director of Operational Excellence
New
W
WarrCloudAutomotive warranty processing
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7–10+ years of experience in Operational Excellence, Process Improvement, Business Transformation, Operations Strategy, Consulting, or related fields.
- Required Skills
- Change ManagementProcess improvement
Requirements
- Bring 7–10+ years of experience in Operational Excellence, Process Improvement, Business Transformation, Operations Strategy, Consulting, or related fields.
- Demonstrate experience leading large-scale process improvement initiatives.
- Have a strong understanding of Lean, Six Sigma, process mapping, root-cause analysis, and continuous improvement.
- Have experience working with technology and product organizations.
- Bring strong analytical and financial business-case skills.
- Demonstrate the ability to influence cross-functional teams without direct authority.
- Have experience translating data into operational recommendations.
- Bring strong project and change-management capabilities.
- Preferred: experience with automotive warranty claims, dealership fixed operations, automotive BPO, OEM warranty processes, DMS workflows, warranty administration, multi-OEM environments, or automotive SaaS and technology-enabled services.
- Applicants advancing in the selection process must complete the Culture Index survey for further consideration.
Responsibilities
- Develop the operational excellence strategy, continuous improvement framework, and prioritized improvement portfolio.
- Build business cases and expected ROI for major initiatives, and report transformation progress and realized benefits to executive leadership.
- Map and analyze end-to-end warranty claims processes; identify variation, bottlenecks, rework, and manual activities.
- Design standardized processes, future-state workflows, process ownership, documentation, controls, and performance standards.
- Lead Lean, Six Sigma, Kaizen, root-cause analysis, and cross-functional improvement projects; quantify results and establish control plans.
- Identify automation opportunities and partner with Product and Technology on operational requirements, workflows, and investment cases.
- Analyze production data, establish benchmarks, identify performance variation, and partner with Data and Product teams on operational dashboards.
- Design scalable operating models and approaches for onboarding new customers and OEMs without proportional headcount growth.
- Lead transformation initiatives from concept through implementation, including change plans, pilots, adoption metrics, and post-implementation reviews.
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