Senior Director, Operations
New
E
EnsonoManaged IT services
Location: WisconsinFull-TimeDirector
Salary$156,000 to $235,000 annually based on a full-time schedule. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.
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Job Details
- Experience
- Must have a minimum of 8-10 years of experience in an Operations Managerial role
- Required Skills
- Project ManagementOperations ManagementFinancial analysisProcess improvement
Requirements
- Bachelor’s Degree.
- At least 8-10 years of experience in an Operations Managerial role.
- Ability to lead and influence in a matrix environment without direct control.
- Ability to manage through leaders and work effectively up and across the organization.
- Experience managing multiple projects to deadlines, budgets, and quality expectations.
- Ability to explain technical information to non-technical audiences.
- Excellent written and verbal communication skills and experience presenting to executive leadership.
- Strong analytical and process management skills and broad understanding of business strategy and operations.
- Ability to build cross-functional relationships and collaborate with peers, clients, and IT leadership.
- Must be a US Citizen.
Responsibilities
- Ensure operational success against established KPIs and SLAs.
- Lead, develop, and manage the Operations team, including leadership development, succession planning, and critical talent development.
- Lead continuous improvement activities with business groups and other functional areas.
- Develop Operations strategy and roadmaps aligned with future vision and delivery standards, integrating AI and automation into day-to-day operations.
- Manage targeted P&L profitability for strategic accounts.
- Contribute infrastructure technology and systems knowledge to strategy planning.
- Develop and manage reporting metrics and SLAs to measure team and vendor performance against client objectives.
- Optimize vendor relationships through contract management, financial and quantitative analysis, and relationship management.
- Work across teams and business groups to manage customer satisfaction and investigate and remediate service-level breakdowns.
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