Customer Success Manager, Law Firms
New
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ProofLegal technology
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary$130,000-$150,000 OTE
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Job Details
- Experience
- 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role.
- Required Skills
- Customer SuccessAccount Management
Requirements
- Have 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role.
- Have a track record of turning account insight into qualified, closed expansion revenue, not just retention.
- Build credibility with firm owners and managing partners.
- Be comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings.
- Own commitments end to end, treating customer success as revenue protection and growth.
- Experience with law firms, legal technology, or usage-based/consumption revenue models is a plus.
Responsibilities
- Own retention and growth across a portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet.
- Identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue.
- Build multi-threaded relationships with firm owners, managing partners, and operations leaders.
- Lead strategic business reviews focused on outcomes and growth.
- Monitor volume, revenue, and sentiment to catch risk early.
- Partner with Account Executives to ramp new logos into sustained production.
- Maintain an evidence-based expansion pipeline and portfolio forecast.
- Coordinate escalations while keeping customers and internal teams aligned.
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