Cloud Operational Engineer Level 3
I
iSupport WorldwideCloud operations
Workable workplace: remote; Workable locations: PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6 to 10+ years in cloud, identity or workplace engineering, including demonstrable time operating at L3 or subject matter expert level
- Required Skills
- Microsoft AzureServiceNow
Requirements
- Have 6 to 10+ years in cloud, identity, or workplace engineering, including demonstrable L3 or subject matter expert experience.
- Have experience as a final escalation point in a production environment with real service commitments.
- Have a degree or equivalent practical experience in IT or a related field.
- Bring expert Microsoft 365 administration experience, including Exchange Online mail flow, SharePoint, OneDrive, and Teams governance.
- Have deep, hands-on Entra ID expertise, including authentication and authorization, Conditional Access, MFA, SSO, PIM, app registrations, service principals, and Microsoft Graph permissions.
- Have strong Azure operational capability across RBAC, subscription and resource group management, virtual machines, storage, Key Vault, and Log Analytics.
- Have expert Microsoft Intune and endpoint management experience across Windows, macOS, iOS, and Android.
- Have practical Azure Virtual Desktop and Windows 365 Cloud PC experience, including profile and session troubleshooting.
- Have identity integration experience with SAML configuration, SCIM provisioning, and claims and attribute mapping.
- Have DNS administration, mail authentication records, and production-standard PowerShell automation experience, including Microsoft Graph PowerShell.
- Have hands-on ServiceNow experience and understand incident, request, catalog task, SLA, and request-workflow fulfilment.
- Have prior MSP, managed service, or multi-tenant experience, including operating across multiple client tenants.
- Understand ITIL-aligned incident, problem, change, and knowledge management; have active authoring experience in Confluence or an equivalent knowledge platform.
- Have experience with a monitoring and alerting platform such as Zabbix or Azure Monitor, and familiarity with Azure DevOps access, repositories, and pipelines.
Responsibilities
- Triage and resolve platform alerts covering availability, performance, capacity, and configuration drift.
- Turn recurring alert patterns into problem records and automation candidates.
- Own operational response for managed file transfer and scheduled job failures, including reruns, validation, and client communication.
- Perform identity and access operations across Entra ID, Azure RBAC and PIM, app registrations, service principals, Conditional Access, and MFA.
- Operate Microsoft 365, DNS and domains, data platform access, federation and SSO, endpoints, virtual desktops, and existing virtual machine estates.
- Lead technical response during major incidents and communicate with clients under pressure.
- Own root cause analysis for significant and recurring incidents and drive preventive actions to closure.
- Author and maintain runbooks, operational standards, troubleshooting guidance, and escalation criteria.
- Build and maintain safe, repeatable PowerShell automation and propose self-service and workflow automation.
- Operate across multiple client tenants while maintaining tenant isolation and applying standards consistently.
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