Family Access Coordinator

Remote - Philippines, US Eastern business hours (overnight Philippine time)ContractJunior

SalaryBase pay: $16,000 to $26,000 USD annually (approx. ₱1,003,000 to ₱1,630,000), based on experience and skills; Health benefit: $500 USD (approx. ₱31,350) annual allowance to purchase the coverage of your choice

Apply NowOpens the employer's application page

More jobs in this role

Job Details

Languages: Excellent spoken and written English; conversational Spanish preferred
Experience: 2+ years in a customer-facing phone role
Required Skills: SalesforceHIPAACRM

Requirements

Have a bachelor's degree or equivalent work experience.
Have 2+ years of experience in a customer-facing phone role; US healthcare experience is ideal.
Demonstrate excellent spoken and written English and a clear, warm phone presence for US callers.
Have experience working in a CRM or ticketing system.
Be available to work full-time during US Eastern business hours, overnight in the Philippines.
Provide your own reliable computer and headset, high-speed internet, and backup power and connectivity.
Have a quiet, private workspace suitable for confidential health information.
Bring strong judgment, organization, and follow-through in a high-volume environment.
Salesforce or Lumary experience is preferred.
Working knowledge of US commercial health insurance, Medicaid, and HIPAA is preferred.
Experience in pediatric, behavioral health, autism, or developmental services is preferred.
Experience with cloud phone systems such as RingCentral, Dialpad, or 8x8 is preferred.
Comfort using AI tools in daily work is preferred.
Conversational Spanish is preferred.

Responsibilities

Answer inbound calls during US Eastern business hours and promptly return voicemails and missed calls.
Answer common questions about ANNA's services, locations, and what new families can expect.
Support families who are newly diagnosed, anxious, or overwhelmed with patience and clear next steps.
Route callers to the appropriate intake, clinical, billing, or recruiting teams.
Complete warm handoffs with full context so families do not have to repeat their story.
Escalate urgent concerns through ANNA's escalation protocol.
Log every interaction in the CRM with accurate, complete notes.
Verify caller identity and follow HIPAA and ANNA privacy policies.
Use ANNA's AI-enabled tools to work more quickly and accurately.
Track call volume and common call reasons, and share findings and recurring questions with the operations team.

View Full Description & ApplyYou'll be redirected to the employer's site