Account Growth Manager
New
D
DocumoB2B SaaS
Remote (US Based)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in Account Management, Customer Success, or inside sales
- Required Skills
- SalesforceJiraCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in Account Management, Customer Success, or inside sales.
- Be proficient with Salesforce and Jira.
- Bring a proven track record of meeting or exceeding goals and receiving positive customer feedback.
- Demonstrate strong interpersonal, communication, and problem-solving skills.
- Be able to manage multiple priorities in a fast-paced environment.
- Healthcare industry experience is a bonus.
- Telecom technical knowledge is a bonus.
- Programming or technical experience with complex customer API integrations is a bonus.
Responsibilities
- Create and implement account development strategies aligned with Documo’s growth objectives.
- Analyze account data and performance metrics to inform strategy.
- Research market trends, opportunities, risks, and competitor activity.
- Build long-lasting customer relationships and serve as a trusted advisor and primary point of contact.
- Understand evolving customer needs and communicate Documo’s value proposition.
- Identify upselling and cross-selling opportunities and expand adoption of Documo products.
- Collaborate with Sales to identify opportunities, negotiate contracts, and expand business.
- Secure annual renewals and monitor account performance and churn, proactively addressing potential issues.
- Maintain deep knowledge of Documo products and services.
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