Senior Implementation Specialist
O
OloRestaurant SaaS
This role is fully remote, offering you flexibility to work from anywhere within the UK.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years experience managing customer relationships, relevant project or account management work, or integration implementation work.
- Required Skills
- Project ManagementSalesforceJiraProblem SolvingAsanaZendeskAccount Management
Requirements
- Have 3+ years of experience managing customer relationships, relevant project or account management work, or integration implementation work.
- Demonstrate the ability to create an excellent customer experience and advocate for customers.
- Be aware of project management practices and self-manage toward critical deadlines using internal stakeholders or external partners.
- Have experience training relevant customer stakeholders on product best practices.
- Demonstrate problem-solving ability using available resources and explain problems and resolutions thoughtfully.
- Be able to understand technical details of varying complexity to accomplish project objectives.
- Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.
- Familiarity with Loyalty and Marketing SaaS products is a plus.
- Be able to work on-call after hours and weekends or work a non-traditional shift when business needs arise.
Responsibilities
- Lead execution of a portfolio of implementation projects with varying levels of complexity.
- Adapt to defined processes to support successful customer outcomes.
- Partner with customers and cross-functional teams throughout implementation projects.
- Guide customers through product adoption as a subject matter expert for specific products.
- Advocate for customer needs while coordinating with multiple project stakeholders.
- Troubleshoot implementation issues, resolve them where possible, and escalate them according to established protocols.
- Stay current on product changes and understand their impact on the business and customer experience.
- Recommend initiatives to improve implementation velocity in collaboration with Olo leadership and the Implementation Team.
- Share customer feedback and implementation insights with product teams.
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