Olo

Olo is a SaaS digital ordering and delivery platform for restaurant brands.

501-1000 employees
Food Delivery
Public Company

Remote Work Available

This company offers remote work opportunities. Team members are distributed across the U.S. and Canada.

Open Positions21

United Kingdom, RemoteFull-TimeSaaS Restaurant TechnologyPosted
  • Independently diagnose and resolve complex technical issues using analytical and troubleshooting skills.
  • Respond to customer inquiries and escalations via phone and written tickets while meeting SLA and CSAT targets.
  • Escalate technical issues to Product or Engineering teams for root cause analysis and manage communication with customers.
  • Identify recurring customer issue patterns and advocate for process improvements with CX leadership.
  • Maintain ticket hygiene and perform administrative tasks to ensure high-quality support operations.
  • Share knowledge and documentation with the team to improve collective support capabilities.
  • Provide informal mentoring and guidance to newer team members regarding product knowledge and best practices.
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About Olo

Olo pioneers digital ordering and delivery programs, empowering over 700 restaurant brands to connect with customers. Their platform processes millions of orders daily, driving seamless transactions and personalized guest experiences. You will shape the future of restaurant technology, enabling industry giants like Applebee's and Shake Shack to thrive in the on-demand world. Their solutions span online ordering, payments, delivery management, and guest data, making every customer feel like a regular.

How We Work

Olo embraces a flexible work approach, with 75% of the team working remotely across the U.S. They are intentionally investing in Belfast, Northern Ireland, as a key engineering hub. This allows you to work from anywhere within NI, offering true flexibility. Their inclusive environment ensures every voice is heard, fostering a culture of continuous learning and growth. Team members collaborate across multiple teams and even different countries to achieve shared goals.

Engineering at Olo

As an engineer at Olo, you will tackle complex challenges in scaling distributed systems and optimizing performance for high-volume transactions. You will work with a modern tech stack including C#, .NET, React, TypeScript, and NextJS. They leverage AWS, Docker, and Kubernetes/EKS for cloud infrastructure, using CI/CD tools like GitHub Actions, TeamCity, Octopus Deploy, and Terraform. You'll use AI tools like Claude Code and GitHub Copilot, enhancing your skills through dedicated hands-on training. This enables you to build resilient, scalable solutions for the ever-evolving restaurant industry.

Why Join Us

  • Drive impact across a platform processing millions of daily orders for major restaurant brands.
  • Grow your skills with extensive AI training and modern tools like Claude Code and GitHub Copilot.
  • Collaborate in a remote-first environment with flexible work options in Northern Ireland.
  • Shape architectural decisions and influence the technical direction of critical systems.
  • Contribute to a company culture that values continuous learning and professional development.

Benefits & Perks

  • Premium healthcare coverage for you and your family (medical, dental, vision, FSA).
  • Generous paid time off: 20 PTO days, 10 sick days, 4 mental health days.
  • Flexible working with bimonthly half-day summer Fridays and a company holiday break.
  • Financial security with 401(k) match and company equity.
  • Paid parental leave (12 weeks) and life/disability insurance.
  • Annual development stipend and access to a library of over 20,000 training courses.
  • Remote office stipend to support your home workspace.
  • Employee volunteer time off (VTO) and donation match benefits.

Tech Stack

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