Junior Patient Advocate

Location: Medellin, CO / Lima, PE / Mexico / Argentina / Ecuador, Schedules aligned to US Monday–Friday, 8:00 AM–5:00 PM Central Time.Full-TimeJunior

Salary not disclosed

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Job Details

Have hands-on experience working in healthcare.
Have proven experience in a high-performance, high-accountability environment.
Have a high school diploma or equivalent.
Have excellent written and verbal communication skills in English.
Be proficient in computer skills.
Demonstrate attention to detail.
Be able to offer emotional support and empathy.
Pass a standard background check and drug screen.
Complete medical clearance per health system requirements, including vaccination mandates.
Maintain a distraction-free, HIPAA-compliant office environment for remote work.
Use cable or fiber internet; DSL, satellite, and wireless broadband are not permitted.
Maintain minimum internet speeds of 2 Mbps upload and 5 Mbps download.
Use wired gigabit Ethernet connections, with at least two Ethernet connections available; working wirelessly is prohibited.
Work a schedule aligned to Monday–Friday, 8:00 AM–5:00 PM Central Time.

Enroll patients in philanthropic aid programs.
Manage post-enrollment work, including submitting claims or ordering medications.
Review patient enrollments for accuracy and completeness.
Escalate and appeal patient assistance denials.
Order, receive, and log medication orders.
Coordinate timely medication deliveries to the designated pharmacy.
Provide customer service to patients and clients.
Give patients information to support informed financial decisions about their healthcare.
Identify opportunities to improve Atlas products and services.

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