Implementation Lead
J
JobgetherMarketing technology
Fully remote position open to candidates anywhere in the United States.Full-TimeLead
Salary$115K–$125K base compensation. Equity participation is offered.
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years in a customer-facing role with direct experience onboarding clients and managing multiple stakeholders.
- Required Skills
- ShopifyAccount Management
Requirements
- Have 3+ years in a customer-facing role with direct client onboarding and stakeholder management experience.
- Have experience managing a larger book of mid-market accounts alongside hands-on onboarding responsibilities.
- Have hands-on experience building Klaviyo flows and segments for a brand.
- Be able to explain changes in segment performance.
- Use AI tools such as Claude or ChatGPT regularly, including to build practical solutions or workflows.
- Have experience creating onboarding documentation and playbooks that teams have used.
- Be comfortable with integrations, data validation, workflows, and understanding how systems connect to customer outcomes.
- Bring strong communication skills and a consultative approach to guiding customers and internal stakeholders.
Responsibilities
- Manage each new customer from sales handoff through go-live and first results.
- Engage key stakeholders and maintain alignment throughout implementation.
- Configure integrations such as Shopify and Klaviyo and validate data quality.
- Develop practical workflows and use cases aligned with each customer's goals.
- Own onboarding-related issues and collaborate with Sales and Engineering on resolutions.
- Transition successfully onboarded accounts to Customer Success Managers with context, documentation, and next steps.
- Turn implementation learnings into repeatable onboarding playbooks, systems, and tools.
- Help train future team members on established playbooks.
View Full Description & ApplyYou'll be redirected to the employer's site
