- Build relationships with stakeholders at each account, from daily users to executive sponsors.
- Stay in touch with customers beyond renewals to understand changes in their businesses.
- Define success metrics with each customer and demonstrate the ROI they get from Ketch.
- Run executive business reviews and create account plans.
- Use the Success-at-Scale signal framework to identify churn and renewal risk early.
- Find expansion opportunities and partner with Account Executives to close them.
- Own account escalations and bring customer feedback to Product.
SalesforceAccount ManagementHubSpot