Customer Success Lead, Enterprise Accounts
New
K
KetchData privacy
Remote anywhere in the United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English proficiency is a requirement for all roles unless stated otherwise in the job posting.
- Experience
- 12+ years in B2B SaaS Customer Success or Account Management, including 5+ years with enterprise or strategic accounts
- Required Skills
- SalesforceHubSpotAccount Management
Requirements
- Have 12+ years of experience in B2B SaaS Customer Success or Account Management.
- Have 5+ years of experience with enterprise or strategic accounts.
- Demonstrate a track record of retaining and expanding large accounts through ROI-led conversations.
- Bring hands-on experience with AI tools such as Claude.
- Hold a bachelor's degree.
- Privacy industry knowledge is a plus.
- CIPP or CIPM certification, or a legal background, is a strong plus.
- Start-up experience is preferred.
Responsibilities
- Build relationships with stakeholders at each account, from daily users to executive sponsors.
- Stay in touch with customers beyond renewals to understand changes in their businesses.
- Define success metrics with each customer and demonstrate the ROI they get from Ketch.
- Run executive business reviews and create account plans.
- Use the Success-at-Scale signal framework to identify churn and renewal risk early.
- Find expansion opportunities and partner with Account Executives to close them.
- Own account escalations and bring customer feedback to Product.
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