Client Success Manager, Enterprise Accounts
New
O
OfficeSpaceWorkplace software
Remote, United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
- Required Skills
- SalesforceSaaS
Requirements
- Have 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment.
- Demonstrate success managing complex enterprise customers with executive stakeholders across long customer lifecycles.
- Show strong executive presence and the ability to influence C-level decision makers.
- Have experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes in recurring revenue businesses.
- Be experienced in building executive business reviews, strategic account plans, and long-term customer success strategies.
- Have experience with Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies.
- Demonstrate AI fluency, including use of AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity.
- Have experience orchestrating multiple AI tools responsibly and validating outputs using business judgment, customer context, and data quality.
- Bring strong analytical thinking and the ability to translate data into executive-level recommendations.
- Have organization, prioritization, and program management skills across complex enterprise engagements.
- Demonstrate executive communication, stakeholder management, and cross-functional collaboration skills.
Responsibilities
- Own the success, retention, renewal, and growth of a portfolio of enterprise customers.
- Build relationships with executive sponsors and business leaders and advise them throughout the customer lifecycle.
- Lead enterprise onboarding, adoption, and value realization strategies.
- Develop and execute strategic Success Plans aligned with customer objectives and business goals.
- Use AI-powered customer success platforms to monitor customer health, predict risk, and identify expansion opportunities.
- Lead executive Quarterly Business Reviews connecting product adoption to business impact and ROI.
- Partner with Sales on account strategies, renewals, and expansion, and lead executive renewal conversations.
- Partner with Product, Engineering, Professional Services, and Support to resolve customer challenges and share actionable feedback.
- Analyze customer data and industry trends to guide customers through workplace transformation.
- Orchestrate AI agents and identify scalable playbooks and automation opportunities across Customer Success.
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