Client Success Manager
New
S
SmartScale360Staffing and Recruitment
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3-5+ years
- Required Skills
- SalesforceHubSpotGoogle WorkspaceAsanaAccount ManagementCRM
Requirements
- 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field.
- Experience managing U.S.-based clients or working with U.S. companies is strongly preferred.
- Strong verbal and written English communication skills.
- Proven experience managing client relationships, account portfolios, customer onboarding, and client retention.
- Experience coordinating with Recruitment, Operations, HR, or cross-functional teams.
- Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues.
- Experience conducting client check-ins, business reviews, performance updates, or account reviews.
- Familiarity with CRM systems, account management platforms, and project management tools.
- Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities.
- Self-motivated, detail-oriented, and comfortable working independently in a remote work environment.
Responsibilities
- Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle.
- Build and maintain strong long-term client relationships through proactive communication and regular follow-ups.
- Lead client onboarding and implementation, ensuring a smooth transition from sales to operations.
- Understand client goals, requirements, and expectations and ensure services are aligned with their business needs.
- Conduct regular client check-ins, account reviews, and performance updates.
- Monitor client satisfaction, engagement, account health, and service performance.
- Address client concerns, resolve issues, and coordinate escalations and solutions when needed.
- Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met.
- Track client metrics, account activity, deliverables, renewals, and key milestones.
- Maintain accurate CRM records, account notes, reports, and client documentation.
- Identify opportunities for client retention, account expansion, upselling, and service improvement.
- Support contract renewals and strengthen long-term client partnerships.
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