Manager of Client Success, Public Schools
New
F
FinalsiteEdTech
100% Remote - Anywhere within the USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceSaaSAccount Management
Requirements
- 5+ years of work experience in a professional B2B setting.
- Proven experience in a SaaS client success or sales role.
- Bachelor's degree or equivalent commensurate experience.
- Proficiency with Salesforce.
- Knowledge of the Finalsite Platform.
- Experience meeting with senior executives and stakeholders at client organizations preferred.
- Knowledge of and comfort with SaaS products and services.
- Excitement and enthusiasm for the EdTech industry.
- Ability to travel as needed.
Responsibilities
- Manage, coach, and support a team of Client Success Managers (CSMs).
- Conduct performance reviews, guide and nurture direct reports to maximize their skill set and impact.
- Serve as the first level of escalation for client issues, providing guidance and resolution strategies.
- Manage a small, high-value book of existing public school clients to ensure value realization.
- Prioritize and manage the renewal process for portfolio and team clients to maximize retention.
- Proactively drive product adoption and identify growth/upsell opportunities.
- Maintain accurate data in Salesforce and other applications for portfolio clients.
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