Manager, Client Success
New
B
BlueVoyantCybersecurity
United States, Eastern Time ZoneFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience across client services, IT, and cybersecurity, including 2+ years leading or mentoring Customer Success or account management teams.
- Required Skills
- CybersecuritySalesforceSaaSAccount Management
Requirements
- 8+ years of experience across client services, IT, and cybersecurity.
- 2+ years leading or mentoring Customer Success or account management teams.
- Experience hiring, onboarding, coaching, and managing individual contributor performance.
- Extensive experience managing large, complex accounts with multiple stakeholders.
- Proven track record of owning renewal and retention outcomes and accurately forecasting revenue.
- Experience with, or certifications in, Microsoft Security tooling.
- Proficiency using CRM and customer health data (e.g., Salesforce) to drive decisions.
- Strong ability to identify buying landscapes and maintain relationships with key decision-makers.
- Excellent written and verbal communication skills for executive-level presentations.
- Ability to design, create, and execute service improvement plans.
- Bachelor’s degree in a related field or equivalent professional experience.
Responsibilities
- Lead, mentor, and grow a high-performing team of 5–10 Client Success Managers.
- Conduct regular 1:1s, performance reviews, and training plan reviews.
- Act as hiring manager for open roles and manage new CSM onboarding.
- Design and execute territory-specific strategies for adoption and retention.
- Manage a portfolio of customer accounts with an emphasis on Strategic and Tier 1 accounts.
- Partner with Sales on account planning, growth opportunities, and churn mitigation.
- Monitor customer health metrics and serve as an executive escalation point for critical issues.
- Forecast renewals, revenue, and attrition while reporting performance metrics to leadership.
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