Account Manager, Practice Success

New

JobgetherDental technology

Based in the United States; Fully remote work environment for U.S.-based employees.Full-TimeManager

SalaryOTE of $82,500, with approximately 20%–30% of compensation tied to commission.

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Job Details

Experience: At least 1 year of experience in Sales, Account Management, Customer Support, Customer Onboarding, or Customer Success
Required Skills: Customer SuccessAccount ManagementCRMCustomer support

Have at least 1 year of experience in Sales, Account Management, Customer Support, Customer Onboarding, or Customer Success.
Bring experience preferably from SaaS, healthcare, or a related industry.
Manage a high-volume customer portfolio while maintaining attention to detail, organization, and prioritization.
Use CRM dashboards, case queues, reports, or similar tools to organize workflows and conduct proactive customer outreach.
Communicate professionally with customers by phone and email.
Demonstrate follow-through and accountability while managing multiple priorities and commitments.
Use a structured approach to managing large volumes of customer information and activity.
Adapt quickly in a fast-paced and evolving environment.
Collaborate effectively with cross-functional teams and contribute to shared goals.
Dental industry experience is a plus.

Manage a large portfolio of single-location dental practices, focusing on retention, account health, engagement, and expansion opportunities.
Use dashboards, reports, alerts, and CRM workflows to identify at-risk accounts and conduct timely outreach.
Monitor activation, product utilization, engagement, and renewal readiness, and take proactive action when accounts show signs of risk.
Develop and execute customer campaigns to increase product adoption, scanner utilization, and engagement.
Support new-doctor activation within existing practices and identify opportunities for additional scanners or product expansions.
Build relationships with practice managers and other stakeholders through responsive phone and email communication.
Serve as a point of contact for customer questions, training needs, and troubleshooting support.
Partner with Account Managers and Customer Experience teams to resolve escalations and complex customer needs.
Document account notes, customer interactions, and next steps for relevant teams.
Collaborate with Sales, Customer Experience, Training, Operations, and Marketing on customer experience and process improvements.

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