Senior Customer Experience Manager
P
PointClickCareHealthcare technology
Remote or MississaugaFull-TimeManager
SalaryThe Canada base salary range for this position is $100,000 - $112,000 + bonus + benefits, non-overtime eligible.
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Job Details
- Experience
- 7 years hands-on experience within marketing research defining and implementing CX measurement protocols
- Required Skills
- Data AnalysisMicrosoft Power BIMicrosoft ExcelSaaSPowerPointMarket Research
Requirements
- Bring 7 years of hands-on marketing research experience defining and implementing CX measurement protocols.
- Demonstrate the ability to influence business objectives to improve customer experience.
- Use developed analytical skills and data to influence others.
- Apply insights to long-term strategic business issues and day-to-day business challenges.
- Have expertise with Excel, PowerPoint, and Power BI.
- Hold a bachelor’s degree in business, mathematics, or the sciences.
- Healthcare industry understanding is preferred.
- Previous successful experience in a SaaS organization is preferred.
Responsibilities
- Define, govern, and measure the end-to-end customer experience with the Customer Experience Director and stakeholders across PointClickCare.
- Oversee ad hoc quantitative and qualitative research projects using a variety of research techniques.
- Provide day-to-day direction and coaching to internal and external resources.
- Influence others to adopt a different point of view and address anticipated objections or concerns.
- Analyze complex situations or data to evaluate and solve issues or problems.
- Apply insights to long-term strategic business issues and day-to-day business challenges.
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