Business Analyst (Bill to Pay) Margin Recovery
J
JobgetherFinancial operations
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English is required. Additional French language skills are a plus.
- Experience
- 2–4 years of experience in business analysis, workforce management analytics, financial operations analysis, or a related analytical discipline
- Required Skills
- Business AnalysisFinancial analysis
Requirements
- Have 2–4 years of experience in business analysis, workforce management analytics, financial operations analysis, or a related analytical discipline.
- Bring a bachelor's degree in Business Administration, Industrial Engineering, Economics, Statistics, or a related field, or equivalent practical experience.
- Have demonstrated experience using P&L, margin, labor-cost, and operational performance data to generate business insights.
- Have strong Excel capabilities, including structured analysis, financial modeling, pivot tables, formulas, and data reconciliation.
- Understand workforce-management concepts including internal and external shrinkage, AUX/activity codes, scheduling adherence, login compliance, and billable versus paid hours.
- Have experience working with WFM platform exports such as IEX and account-level financial reports to construct and validate performance scenarios.
- Be able to reconcile incomplete, inconsistent, or manually compiled datasets, apply structured judgment, and document assumptions.
- Have root-cause analysis skills and the ability to explain where margin is being lost and why.
- Communicate financial and operational findings clearly to non-technical stakeholders; fluent English is required.
- Manage a recurring account portfolio and maintain accurate documentation and progress tracking.
- Work confidently with Operations, Account Management, and Finance teams to validate recommendations.
- Experience in BPO, contact center, or outsourced services environments is preferred.
- Additional French language skills are a plus.
Responsibilities
- Build Bill-to-Pay baselines for assigned accounts using financial performance and workforce management data.
- Compare optimal scenarios with actual and invoiced results.
- Identify and size gaps related to absenteeism, non-productive time, scheduling adherence, unbillable-hour limits, and shrinkage.
- Quantify gross-margin opportunities for individual gap drivers and across the assigned portfolio.
- Prepare structured findings, root causes, recommended actions, and estimated gross-margin impacts.
- Present conclusions to Operations and Account Management stakeholders, clarifying actions, owners, and expected financial benefits.
- Collaborate with operational teams to validate findings and confirm recommendations are practical before sign-off.
- Monitor account performance against baselines and assess month-over-month progress on corrective actions.
- Escalate unresolved or recurring issues and maintain records of gap status, ownership, and realized margin impact.
- Apply standardized BTP methodologies across accounts and countries, documenting data-quality limitations and contributing to process improvements.
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