Director of Collections Strategy
New
E
EarnestConsumer lending
This role will be based in the US.Full-TimeDirector
SalarySalary Range: $221,000 - $253,000 USD. Employees are also eligible for an annual performance-based bonus and equity.
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in consumer lending collections strategy
- Required Skills
- PythonSQLTableauLooker
Requirements
- 10+ years of experience in consumer lending collections strategy.
- Significant ownership of loss mitigation strategy and collections analytics.
- Deep expertise in unsecured consumer lending, preferably personal loans, student loan refinance, credit cards, or other installment lending products.
- Track record of improving collections performance while balancing customer experience, regulatory compliance, and operational efficiency.
- Strong analytical and quantitative background, including using data to identify opportunities, develop strategies, and measure business impact.
- Expert understanding of collections performance metrics, charge-offs, and vendor management.
- Proficiency with SQL.
- Familiarity with Python, statistical modeling, and modern business intelligence platforms such as Tableau or Looker.
- Experience building cross-functional alignment across Risk, Data Science, Product, Engineering, Operations, Legal, Compliance, and Finance.
Responsibilities
- Build and lead end-to-end collections strategy across personal loans and student loan refinance, initially focusing on scaling the personal loan portfolio.
- Use risk modeling and analytics to design collections and loss-mitigation strategies across the delinquency lifecycle.
- Design and optimize treatments spanning early-stage outreach, hardship programs, and pre-charge-off interventions.
- Design and execute tests across digital and traditional communication channels, measuring and optimizing customer engagement.
- Lead the AI integration roadmap and use AI tools to improve collections productivity and outcomes.
- Define and monitor portfolio KPIs and translate data into actionable business decisions.
- Set performance expectations for third-party vendors and develop the long-term operating model for internal capabilities and third-party partners.
View Full Description & ApplyYou'll be redirected to the employer's site
