Operations Specialist
New
A
AccelerantSpecialty insurance
This position is open to remote candidates across the U.S. and Canada., Most cross-team collaboration happens in the mornings of the Eastern Time Zone.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5 years of relevant experience within the insurance industry.
- Required Skills
- SQLMicrosoft Power BISnowflakeJiraMicrosoft ExcelServiceNow
Requirements
- Bachelor’s degree or equivalent.
- 5 years of relevant experience within the insurance industry.
- Strong understanding of data accuracy, process governance, and operational SLAs.
- Proficiency with Power BI, SQL (Snowflake), and Excel.
- Experience with workflow tools such as Jira or ServiceNow.
- Ability to work cross-functionally with technical and non-technical teams.
- Exceptional attention to detail and ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Specialty insurance experience is a plus.
- Experience with bordereaux processing or insurance data workflows is a plus.
- Familiarity with contract lifecycle management or onboarding systems is a plus.
- Experience with automation tools such as Power Automate or Zapier is a plus.
Responsibilities
- Manage operational workflows across onboarding, policy administration, and bordereaux lifecycle stages, ensuring data completeness, timeliness, and accuracy.
- Collaborate with Data, Underwriting, Compliance, and Finance teams to maintain integrity across systems and processes.
- Support centralization of master and reference data, maintaining consistent and auditable records across operational systems.
- Monitor and report KPIs, including submission cycle time, processing duration, and SLA adherence.
- Identify and implement process improvements to increase efficiency, reduce manual touchpoints, and enhance the member experience.
- Partner with internal teams to define and document standard operating procedures.
- Use Snowflake, Power BI, and Excel to create reports and insights for business decisions.
- Assist with onboarding new members and contracts, aligning documentation, systems, and workflows before activation.
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