Senior Customer Success Manager - Government
New
P
PropelusHealthcare compliance
Remote - USFull-TimeSenior
Salary$100K - $110K; $100K – $110K; OTE $100K – $110K
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Job Details
- Experience
- 5+ years of B2B SaaS Customer Success or Account Management experience
- Required Skills
- HubSpotAccount Management
Requirements
- Have 5+ years of B2B SaaS Customer Success or Account Management experience.
- Have experience specifically managing government, regulatory, or public health accounts.
- Understand public-sector processes, including RFP cycles and the needs of public-sector stakeholders.
- Healthcare compliance, state department of health, or professional licensing experience is strongly preferred.
- Be able to communicate complex software capabilities clearly to non-technical government leaders.
- Be able to work independently in a remote environment and manage a complex book of business with limited oversight.
- Be able to identify churn risks and build strategic relationships to retain accounts.
- Familiarity with Gainsight, HubSpot, and Omni is a plus.
Responsibilities
- Own a portfolio of government regulatory boards and state agencies, building relationships with Executive Directors and state officials.
- Develop plans that align the technology with agency mandates, Department of Health regulations, and public-sector risk management priorities.
- Lead customized training programs for regulators and associations on platform use, audit readiness, and governance.
- Monitor engagement metrics and translate data into “State of the Agency” insights that demonstrate sustained value and support retention.
- Identify potential problems and help customers avoid them through the solutions.
- Resolve complex account hurdles in collaboration with internal product and government affairs teams.
- Conduct strategic reviews to assess progress, deepen partnerships, and improve compliance outcomes.
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