- Manage a portfolio of enterprise customers as their primary Customer Success Manager.
- Build and update success plans tied to customer business objectives.
- Support executive business reviews with talent and HR leadership using adoption and impact data.
- Drive adoption of Findem's platform, agents, and services across recruiting teams.
- Lead user kickoffs, sourcing jams, search coaching, and campaign workshops, and coordinate Findem University resources.
- Report on product adoption, support ticket trends, and opportunities.
- Monitor customer health and usage signals, and execute risk and recovery plans.
- Maintain account health, activity, and renewal-risk data in Planhat.
- Represent customer feedback to Product and coordinate with Implementation and Support.
- Partner with Account Management on renewals, expansion opportunities, and multi-product conversations.
Account ManagementChange ManagementCustomer Success