Senior Customer Success Manager
New
F
FindemHR technology
US (Remote)Full-TimeSenior
Salary$140,000 - $160,000 a year
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Job Details
- Experience
- 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment, with at least 4 years owning enterprise-tier accounts
- Required Skills
- Change ManagementCustomer SuccessAccount Management
Requirements
- Have 8+ years of experience in Customer Success, Account Management, or consulting in a B2B SaaS environment.
- Have at least 4 years owning enterprise-tier accounts.
- Demonstrate ownership of a recurring-revenue book and direct accountability for customer health and retention.
- Have experience supporting customers through platform implementation, enablement, and change management.
- Be able to influence across teams without direct authority.
- Bring executive communication and strategic problem-solving skills.
- Talent acquisition, recruiting, or HR technology domain experience is strongly preferred.
Responsibilities
- Manage a portfolio of enterprise customers as their primary Customer Success Manager.
- Build and update success plans tied to customer business objectives.
- Support executive business reviews with talent and HR leadership using adoption and impact data.
- Drive adoption of Findem's platform, agents, and services across recruiting teams.
- Lead user kickoffs, sourcing jams, search coaching, and campaign workshops, and coordinate Findem University resources.
- Report on product adoption, support ticket trends, and opportunities.
- Monitor customer health and usage signals, and execute risk and recovery plans.
- Maintain account health, activity, and renewal-risk data in Planhat.
- Represent customer feedback to Product and coordinate with Implementation and Support.
- Partner with Account Management on renewals, expansion opportunities, and multi-product conversations.
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