Founding Customer Success Manager

New

JobgetherTechnical SaaS

Based in North America and comfortable working remotely. Remote position available across North America.Full-TimeManager

SalaryCompetitive base compensation of $140,000–$200,000 USD, depending on location and experience. 0.05%–0.15% equity opportunity.

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Job Details

Have experience managing and growing customer relationships in developer tools, infrastructure, technical SaaS, or a similarly technical B2B software environment.
Have experience owning customer renewals and expansion conversations, with demonstrable outcomes.
Be technically fluent and able to discuss APIs, integrations, developer workflows, and technical use cases with engineering and developer audiences.
Build credibility and trust with hands-on technical users as well as senior and executive-level buyers.
Apply commercial judgment to connect customer objectives, product adoption, retention, and expansion opportunities.
Be organized and proactive, and prioritize effectively in a fast-moving environment.
Bring communication, relationship-building, problem-solving, and consultative skills.
Work cross-functionally with Engineering, Product, founders, and other teams to resolve customer challenges and influence product priorities.
Be comfortable creating customer success processes, playbooks, and operating models from the ground up.
Work independently, take ownership, and make thoughtful decisions about where to invest time and resources.
Be based in North America and comfortable working remotely.

Build and maintain relationships with developers, product leaders, technical stakeholders, and executive decision-makers.
Understand customer objectives, technical architectures, and use cases to support platform adoption and value.
Identify use cases, teams, integrations, and opportunities for account expansion.
Own customer renewals and expansion conversations from planning and discovery through negotiation and close.
Monitor adoption, engagement, customer health, and account risks, and address retention issues proactively.
Partner with Engineering to resolve technical blockers and communicate customer feedback into product planning.
Work with founders and leadership on strategic accounts, customer priorities, and development of the customer success function.
Develop scalable playbooks, engagement models, outreach strategies, and processes for a customer base of 700+ organizations.
Establish and track customer health, retention, expansion, and growth metrics.
Define the structure, workflows, and practices for the broader customer success organization.

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