Founding Customer Success Manager

New

NangoDeveloper tools, technical SaaS

Location: USAFull-TimeManager

Salary$140K - $200K; $140K – $200K • 0.05% – 0.15%

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Job Details

Have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
Have owned renewals and expansion, with results you can point to.
Be comfortable discussing APIs, integrations, and technical use cases with developers.
Build trust with hands-on users and executive buyers.
Connect customer goals with product adoption and commercial opportunities.
Be organized, proactive, and thoughtful about where to spend your time.
Be comfortable defining the playbook rather than following one.

Build lasting relationships with developers, product leaders, and decision-makers at large customers.
Understand customer projects and help customers get more value from Nango.
Discover use cases, teams, and integrations that can drive account expansion.
Own renewal and expansion conversations from planning through close.
Identify adoption gaps and risks using product usage and customer conversations.
Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
Build playbooks and outreach to support the broader customer base.
Track customer health, retention, and growth while building the customer success function.

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