Senior Client Success Manager - Insurance Solutions
New
Z
ZestyAIProperty insurance
Remote (Canada & USA); Open to: Remote, USA and CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem
- Required Skills
- Data AnalysisAccount ManagementClient relationship management
Requirements
- Have 3+ years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem.
- Communicate effectively with clients and technical and business stakeholders.
- Bring an analytical mindset and the ability to interpret data and usage trends.
- Be organized and able to manage multiple priorities.
- Show curiosity about insurance workflows, analytics, and technology.
- Be comfortable working in a high-growth, collaborative environment.
- Be curious and comfortable using AI tools to automate routine work and improve efficiency.
Responsibilities
- Build working relationships with underwriters, analysts, and product stakeholders.
- Own regular client touchpoints, follow up, and keep client priorities moving forward.
- Support business reviews and connect product adoption, usage, and outcomes to client goals.
- Monitor usage trends and client health indicators to identify value and support needs.
- Bring client feedback and needs to internal teams and help coordinate the appropriate response.
- Collaborate with senior Client Success leaders on strategic client and team initiatives.
- Support client relationships from onboarding through renewal.
- Drive product adoption and workflow integration within client organizations.
- Identify opportunities for deeper product usage and expansion.
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