Customer Success Manager
New
Z
Zeta GlobalAd tech
Remote - United StatesFull-TimeManager
Salary110,000 - 120,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side)
- Required Skills
- HTMLSalesforceCustomer SuccessAccount Management
Requirements
- Have 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side).
- Demonstrate the ability to drive renewals and grow revenue within existing accounts.
- Bring a strong client-facing presence and the ability to influence day-to-day and executive stakeholders.
- Have experience managing multiple accounts with competing priorities and deadlines.
- Translate performance data into strategic recommendations.
- Show operational discipline, including experience with CRM tools and pipeline tracking; Salesforce is preferred.
- Have strong written and verbal communication skills.
- Preferred: experience in digital media, ad tech, or publisher ecosystems.
- Preferred: understanding of ad serving, CRM data/audiences, ad tags, and Email Service Providers (ESP).
- Preferred: basic understanding of HTML and campaign setup processes.
Responsibilities
- Own a portfolio of publisher accounts, including renewals, upsell, and cross-sell.
- Build and manage expansion pipelines, monitor account growth against goals, and identify risks and opportunities.
- Serve as the primary contact and trusted advisor for assigned accounts.
- Lead business reviews, performance updates, and strategic planning sessions.
- Analyze campaign and platform performance and provide data-driven recommendations.
- Identify optimization opportunities and coordinate execution with internal teams.
- Manage account planning, reporting, account health tracking, and Salesforce documentation.
- Lead platform demos, onboarding, and training to drive adoption and value realization.
- Partner with Sales, Supply Operations, Product, and Support, and support RFP responses.
View Full Description & ApplyYou'll be redirected to the employer's site
