Senior HR Compliance & Escalations Specialist – EMEA

New

Remote - EMEAFull-TimeSenior

Salary not disclosed

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Job Details

Languages: Excellent written and spoken English; additional European languages are a plus.
Experience: 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services or employment-compliance experience in a multi-country EMEA environment.
Required Skills: ZendeskServiceNow

Have 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services or employment-compliance experience in a multi-country EMEA environment.
Bring hands-on knowledge of employment compliance and employee lifecycle processes; experience supporting Spain, France and Germany is strongly preferred.
Have independently resolved complex escalations involving contracts, leave, payroll, benefits, terminations, employee relations or compliance.
Be able to de-escalate sensitive employee or client situations through clear, calm and empathetic communication.
Have experience in a ticket-based HR support environment managing case queues, SLAs, quality standards and competing priorities.
Be able to assess employment risk, make sound recommendations and recognise when Legal, Payroll or a local provider must be involved.
Have stakeholder-management experience coordinating with Payroll, Legal, Compliance, Operations, Benefits and external partners.
Have improved HR processes through root-cause analysis, SOPs, knowledge management or workflow automation.
Have excellent written and spoken English; additional European languages are a plus.
Have experience with HRIS and case-management tools such as Zendesk, ServiceNow, Jira, Workday, InterCom or similar.
Be comfortable working independently in a fast-paced, fully remote environment.

Own complex employee and client HR escalations across EMEA from initial assessment through compliant resolution.
Provide practical guidance on employment compliance, contracts, leave, benefits, payroll-related queries, employee relations and offboarding.
Assess employment risk and resolve high-priority cases where possible, involving specialist teams or providers when needed.
Apply employment-practices knowledge across EMEA, particularly Spain, France and Germany.
Lead sensitive employee and client conversations by phone or video, de-escalating concerns with empathy and sound judgement.
Coordinate with Payroll, Legal, Compliance, Operations and local providers, providing case context, recommendations and next steps.
Manage ticket and email case queues, prioritising urgent issues and meeting agreed service levels.
Investigate recurring case themes and create SOPs, knowledge-base guidance and process improvements.
Support and coach junior support team members on complex cases, compliance and case ownership.
Maintain clear, audit-ready case documentation, including risk considerations, decisions, stakeholder input and communications.

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