Operations & Compliance Specialist
New
I
IntelAssistSelf-storage SaaS
Location: Eastwood, Quezon City, PH, Night Shift (Following U.S. Eastern Time Zone)Full-TimeMiddle
SalaryUp to 60,000 PHP per year
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Job Details
- Experience
- 3+ years experience in operations, compliance, audit, QA, or data-driven account management roles
- Required Skills
- Microsoft ExcelComplianceQuality AssuranceGoogle SheetsZendeskReporting
Requirements
- Have 3+ years of experience in operations, compliance, audit, QA, or data-driven account management.
- Have demonstrated experience performing data validation, audits, or quality checks.
- Bring a strong analytical mindset, attention to detail, and pattern recognition.
- Be able to manage multiple workflows and deadlines with structured prioritization.
- Have professional written and verbal communication skills focused on clarity and accuracy.
- Be proficient in Zendesk or similar ticketing or workflow systems.
- Have strong working knowledge of Microsoft Excel or Google Sheets.
- Have experience using dashboards, reporting tools, or operational metrics.
- Have a reliable internet connection and dedicated remote workspace.
- Familiarity with regulated or compliance-driven industries is preferred.
- Experience in self-storage, auctions, fintech, legal process operations, or real estate is a plus.
- Be comfortable working in startup or high-growth environments.
Responsibilities
- Maintain the accuracy of assigned accounts, including timelines, statuses, and required documentation.
- Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness.
- Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings.
- Monitor SaaS dashboards and automated workflows for system errors, anomalies, or workflow failures.
- Investigate operational or customer-reported issues, determine root causes, and document preventative actions.
- Manage inbound Zendesk tickets with timely, accurate responses and maintain complete documentation and audit trails.
- Contribute to refining internal processes, automation efforts, and compliance workflows.
- Support operational and compliance workflow documentation and participate in projects related to automation, platform upgrades, regulatory changes, or customer experience.
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