Customer Service Operation Support Specialist
New
M
Maneuver MarketingHealth & Wellness
Philippines, Malaysia, IndonesiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisShopifyQuality AssuranceZendesk
Requirements
- Strong attention to detail, investigative skills, and follow-through.
- Sound judgement within approved guidance and awareness of when to escalate.
- Ability to prioritize deadlines, maintain accurate records, and work across multiple systems.
- Clear written and verbal English proficiency.
- Confidence with occasional outbound customer calls.
- Reliable remote working practices.
- Care when handling customer information and financial actions.
- Willingness to learn across workflows, accept coaching, and adapt to new tools.
Responsibilities
- Investigate and submit evidence for chargebacks and payment disputes.
- Process complex escalations, reshipments, delivery issues, and refund exceptions.
- Manage assigned queues and maintain accurate records to ensure operational continuity.
- Execute quality checks and follow SOPs for data handling and financial controls.
- Provide feedback on workflows and documentation to support continuous improvement.
- Support temporary initiatives such as outbound calls and beta-tester communications.
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