Customer Support Representative
New
V
Virco TalentCustomer Support
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role
- Required Skills
- SalesforceHubSpotSlackZendesk
Requirements
- At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role
- Strong written and verbal communication skills
- Excellent problem-solving and multitasking abilities
- Empathetic, patient, and customer-focused mindset
- Proficiency with Zendesk, Freshdesk, Intercom, HubSpot, or Salesforce Service Cloud
- Proficiency with CRM platforms like Salesforce, Zoho, or HubSpot CRM
- Proficiency with communication tools such as Slack, Zoom, or Microsoft Teams
- Proficiency with chat support tools like LiveChat, Front, or Help Scout
- Proficiency with Microsoft Office or Google Workspace applications
- Comfortable working independently in a fully remote environment
- Flexible and adaptable to changing priorities and customer needs
Responsibilities
- Respond to customer inquiries via email, chat, or phone in a timely and professional manner
- Provide accurate information and effective solutions to customer concerns
- Document interactions, feedback, and issues in the company's support system
- Escalate complex or unresolved cases to higher-level support when necessary
- Collaborate with internal teams to ensure a positive customer experience
- Maintain up-to-date knowledge of company products, services, and policies
- Contribute to the continuous improvement of customer service processes
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