Customer Support Executive
New
S
SleekFintech SaaS
Philippine-Based RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 2 years
- Required Skills
- SaaSSlackZendeskTroubleshootingCustomer support
Requirements
- Bachelor's Degree in any field.
- Minimum 2 years of experience in customer support.
- Fluent in English (written and spoken).
- Tech-savvy with experience in tools like Zendesk, Aircall, Slack, and Gmail.
- Ability to thrive in a fast-paced, remote environment.
- Self-motivated with a dedicated, quiet workspace and stable internet connection.
- Strong attention to detail and ability to manage multiple complex workstreams.
- Experience in Fintech, SaaS, or professional services is preferred.
- Basic knowledge of Hong Kong business regulations is a plus.
- Experience in a fast-paced startup or scale-up environment is a plus.
Responsibilities
- Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
- Guide clients through the company's digital platforms for onboarding and document submissions.
- Troubleshoot issues related to business incorporation, accounting, and compliance.
- Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
- Identify recurring customer pain points and suggest improvements to workflows or help center content.
- Follow up with clients for feedback and document submissions.
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