Technical Support Representative – Hardware Support
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SupportNinjaTechnical Support
Philippines, 5 AM - 2 PM MNL or 3 PM - 12 MN (24hrs shifting schedule)Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 6 months' experience in a technical support role or equivalent preferred
- Required Skills
- TroubleshootingTechnical supportCRM
Requirements
- 6 months of experience in a technical support role or equivalent preferred.
- Proficiency in using computer applications and software.
- Experience using a CRM preferred.
- Ability to perform laptop hardware support (modular replacement and dismantling).
- Good verbal and written communication skills.
- Must have a Windows 11 OS laptop/desktop (BYOD requirement).
- Ability to work a shifting schedule (5 AM - 2 PM MNL or 3 PM - 12 MN).
- Ability to work Tuesday-Saturday.
Responsibilities
- Provide basic to advanced technical support to customers experiencing product or service issues.
- Identify and troubleshoot technical problems to provide effective solutions.
- Communicate technical solutions clearly to non-technical customers.
- Ensure accurate ticket triaging.
- Follow up with customers to ensure issue resolution and provide additional support.
- Escalate complex technical issues to higher-level team members.
- Document interactions and issues within a CRM system.
- Collaborate with internal departments to resolve customer issues.
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