Tier 2 Technical Support Engineer
New
T
Talent FirstCybersecurity
Remote – Philippines, Flexible hours to support global customersFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLCybersecurityLinuxTechnical support
Requirements
- Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
- Knowledge of Linux distributions and/or macOS.
- Strong technical troubleshooting and problem-solving skills.
- Experience with networking protocols and tools such as TCP/IP, Ports, Wireshark, Telnet, and Netstat.
- Excellent written and verbal communication skills in English.
- Ability to work independently in a remote environment.
- Willingness to work flexible hours to support global customers.
- Familiarity with the cybersecurity domain (nice to have).
- Experience with Active Directory, SCCM, SIEM, and asset management solutions (nice to have).
- Experience with databases, ELK stack, and SQL queries (nice to have).
Responsibilities
- Install, configure, and fine-tune Cynet products.
- Support customers with deployment, optimization, and ongoing technical issues.
- Create supporting documentation and knowledge base articles.
- Deliver remote training sessions and hands-on guidance to customers.
- Provide Tier 2 support, including in-depth investigations and resolution within SLAs.
- Collaborate with SOC and R&D teams for fast issue resolution.
- Communicate customer needs to internal teams to help improve the product.
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