ServiceNow Senior Software Engineer – ITSM/Service Catalog/Integration
New
N
NewRocketServiceNow consulting
Remote - IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities Service Catalog.
- Required Skills
- ETLJDBCRESTful APIsServiceNow
Requirements
- Have 5+ years of experience supporting ServiceNow implementation, administration, configuration, or development in two or more capabilities, including Service Catalog.
- Bring strong Service Catalog experience.
- Have experience integrating ServiceNow with other systems or platforms using MID Servers and cloud-to-cloud connections.
- Have experience with SOAP and REST web services and automated, bidirectional integrations between systems.
- Have experience with data extraction technologies such as JDBC or ODBC, or ETL integrations.
- Have experience implementing ServiceNow ITSM, Service Catalog, and workflows to meet business requirements.
- Have ServiceNow scripting experience, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Be able to create technical design documents and user documentation.
- Have a four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrate equivalent work experience.
- Be willing and able to continue education on the ServiceNow platform and complete ServiceNow competency certifications and module accreditations.
Responsibilities
- Lead, coach, and mentor a team of Software Engineers delivering professional services projects for customers.
- Gather systems requirements from end users and key stakeholders for ITSM, Service Catalog, and integrations.
- Customize ServiceNow applications and configure application UI, workflows, and business logic.
- Configure integrations between ServiceNow and other applications using REST or SOAP web services.
- Work with technical SMEs to obtain environment information for service map and event work.
- Reflect impact assessment rules in service maps and validate them with technical SMEs and stakeholders.
- Participate in user acceptance testing for maps, impact rules, and event management work.
- Promote update sets and data across applicable ServiceNow environments and remediate related production incidents.
- Align map and event work with the existing ServiceNow technical lead to preserve shared patterns.
- Maintain operational documentation and SOPs.
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