Accounts Receivable & Collections Specialist
New
J
JobgetherSaaS
Based in United States, collaboration expected during core working hoursFull-TimeMiddle
Salary$78,000–$95,000 USD annually. Equity through stock options. Additional variable pay, bonuses, and other cash compensation may be discussed during the interview process.
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Job Details
- Experience
- 7+ years of progressive B2B accounts receivable and commercial collections experience.
- Required Skills
- SalesforceSaaSNetSuite
Requirements
- Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent professional experience.
- 7+ years of progressive B2B accounts receivable and commercial collections experience.
- Ability to independently research, analyze, reconcile, and resolve complex accounts receivable issues.
- Strong analytical and reconciliation skills, including identifying root causes of payment discrepancies.
- Written and verbal communication skills for interacting with customers and internal stakeholders.
- Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ownership, accountability, urgency, and follow-through.
- SaaS or subscription business experience is preferred.
- NetSuite and Salesforce experience is preferred.
- Cross-functional collaboration experience with Finance, Accounting, Customer Success, Sales, Support, and Operations is preferred.
- Experience mentoring junior or offshore team members is a plus.
Responsibilities
- Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
- Investigate and resolve complex accounts receivable issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and reconciliation items.
- Research unapplied customer payments using remittances, invoices, contracts, customer communications, and payment histories.
- Own issues from identification through resolution and follow up with customers and internal stakeholders.
- Negotiate payment commitments while maintaining productive customer relationships.
- Document collection activity, account updates, and customer communications in NetSuite and related systems.
- Partner with Billing, Revenue, Customer Success, Sales, Support, and Finance teams to resolve payment issues.
- Escalate high-risk accounts and recommend practical solutions.
- Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes and improvement opportunities.
- Recommend improvements to collection efficiency, cash application processes, procedures, documentation, and workflows.
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