Partner Operations Specialist
New
S
Super.comTravel, fintech
Location: Canada/United States; Workplace: RemoteFull-TimeMiddle
Salary$63K - $92K; $63K – $92K • Multiple Ranges; USA: $63K – $92K; CAN Tier 1: CA$74K – CA$95K; CAN Tier 2: CA$71K – CA$92K
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Job Details
- Experience
- 1-4 years of relevant work experience
- Required Skills
- SQLData AnalysisMicrosoft ExcelCustomer serviceData visualization
Requirements
- Bring 1-4 years of relevant work experience in operations, analytics, consulting, or at a startup.
- Demonstrate strong investigative and analytical skills, including the ability to examine raw data sets and customer interaction logs to find root causes.
- Maintain precise, current, and error-free reporting with strong attention to detail.
- Be comfortable using data assessment tools such as Excel, SQL, or dashboard/BI tools.
- Manage multiple recurring reporting cadences with strong organizational and time-management skills.
- Work collaboratively with cross-functional teams, including Finance, Supply, and Product.
- Bring knowledge of customer service and dispute practices; experience in fintech, travel, or memberships is preferred.
- Hold a bachelor's degree in Business, Economics, or a related field.
- Knowledge of industry-specific trends, problems, and regulations is a bonus.
- Experience with data visualization tools is a bonus.
Responsibilities
- Assess partner operational output against key metrics and oversee SLA adherence across CSAT, escalation volumes, booking cancellations, and reimbursement/dispute workflows.
- Investigate performance deviations and identify root causes.
- Build and maintain partner scorecards and reporting tools that show current and historical partner health by provider tier and recurring friction points.
- Support dispute, credit, and escalation workflows with data, documentation, and analysis.
- Use data analytics to identify trends and calculate the financial impact of disputes, credits, and escalated cases.
- Turn findings into evidence-based recommendations for the team and leadership.
- Collaborate with Finance, Data, Supply, and Internal Ops teams to align performance benchmarks and organizational objectives.
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