Bilingual Warranty Claims Specialist
J
JobgetherAutomotive Warranty
CanadaFull-TimeMiddle
Salary64,003 - 76,004 CAD per year
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Job Details
- Languages
- Full professional proficiency in French and English, both written and spoken.
- Experience
- At least 1 year of experience in a call centre environment or a related field.
- Required Skills
- Customer serviceData entry
Requirements
- College or other post-secondary education, preferably in a related field.
- Full professional proficiency in French and English, both written and spoken.
- At least 1 year of experience in a call centre environment or a related field.
- Strong communication and interpersonal skills for support via phone, email, and web-based channels.
- Excellent attention to detail for reviewing information for accuracy and compliance.
- Strong organization and time-management skills for managing administrative tasks.
- Ability to learn and apply detailed policies, procedures, and systems.
- Comfortable working independently in a fully remote environment.
Responsibilities
- Respond to inbound dealer and stakeholder calls while supporting call centre service objectives.
- Provide timely and accurate support regarding warranty coverage, claim submission requirements, and reimbursement inquiries.
- Process and review warranty claims to ensure documentation is complete, accurate, and aligned with policies.
- Complete recurring warranty administration, including system updates and record maintenance.
- Process odometer correction requests and warranty registration date corrections.
- Coordinate parts return requests and tracking activities.
- Maintain effective communication with internal teams, dealers, suppliers, and partners.
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