Social Media Content Specialist - Bilingual French/English
New
I
ICUCSocial media
Remote in Canada/US, North American Central Time; shifts include 8AM–4PM, 4PM–12AM, and 12AM–8AMFull-Time
Salary10.57 - 17.13 USD per hour
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Job Details
- Languages
- Advanced proficiency in English is essential, in addition to French; strong written communication skills in English and French.
- Required Skills
- Customer service
Requirements
- Demonstrate advanced proficiency in English in addition to French.
- Have strong written communication skills in English and French, including spelling, grammar, and clarity.
- Bring experience managing social platforms, especially moderating and engaging.
- Be able to write for brands and adapt tone for different audiences.
- Be familiar with major social platforms such as Facebook; account use may be required depending on client needs.
- Be able to engage with a variety of topics, including technology, retail, food, hospitality, tourism, health, and pharmaceuticals.
- Have strong organizational skills, reliability, and customer service instincts.
- Have access to reliable, high-speed internet suitable for remote work.
- Be flexible to work a mix of shifts, including evenings and weekends.
Responsibilities
- Moderate and respond to comments across client social channels using each client’s brand voice.
- Write thoughtful, engaging content to spark conversations and drive engagement.
- Help maintain safe, respectful online communities aligned with client guidelines.
- Escalate issues, insights, or trends to the internal team when needed.
- Build understanding of client brands, including their strategy, tone, and audience.
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