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CMiC

CMiC

CMiC is the leading provider of complete, integrated, and advanced enterprise level software solutions.

501-1000 employees
Founded 1974
Computer
Private Company
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ComputerSoftware

Open Positions1

Workable workplace: remote; Workable locations: TorontoOntarioCanada. Québec City+2 more locationsFull-TimeConstruction softwarePosted
Product Support Analyst - Bilingual (English & French)
  • Answer client queries and provide basic direction and training on common issues.
  • Triage product queues and prioritize issues according to severity.
  • Conduct web meetings with customers to gather information for investigations or provide assistance.
  • Test and duplicate issues, then document and demonstrate problems to teams such as programming.
  • Participate in project and team meetings and collaborate with team members.
  • Use and contribute to the Knowledge Base to assist with issue resolution.
  • Relay feedback to Product Managers to help improve the product.
  • Provide supervisors and managers with feedback about processes that are unclear and need to change.
Analytical SkillsProblem SolvingCustomer service+2 more

45k - 55k CAD per year

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About CMiC

CMiC pioneers AI-powered, fully integrated ERP software purpose-built for the construction industry. One in five general contractors on Engineering News Record's Top 400 trusts CMiC to manage financial control and operational efficiency. You will join a company dedicated to transforming construction operations with a unified suite of Financials, Project Management, and Project Controls applications. Their platform manages everything from accounting and HR to bidding and drawing management, all built on a single database. This comprehensive approach empowers leading construction firms globally, making complex projects predictable.

How We Work

CMiC fosters a dynamic, stimulating, and rewarding work culture. You will find a team that values out-of-the-box ideas and continuous learning. Teamwork is paramount in this environment. CMiC supports a hybrid working policy, which varies by team or department. You will collaborate effectively across time zones using robust tools and clear protocols. Regular virtual meetings ensure everyone stays connected and aligned on project goals. Your contributions will have a meaningful purpose within a supportive organization.

Engineering at CMiC

At CMiC, you will solve complex engineering challenges within the construction ERP space. Their core platform is built on an Oracle stack, processing a vast array of data points for financial and project control. You will work with cutting-edge AI features, including over 25 intelligent agents and natural language processing within the NEXUS suite. Deploying web-based client applications and ensuring high availability across enterprise systems are key responsibilities. You will contribute to a platform that processes over $100 billion in construction revenue annually.

Why Join Us

  • Shape the future of construction with innovative AI-powered ERP solutions.
  • Work in a recognized top workplace culture, awarded Canada's Most Admired Corporate Cultures in 2025.
  • Contribute to a platform trusted by 20% of North America's top contractors, ensuring significant industry impact.
  • Solve challenging technical problems using a robust Oracle stack and advanced AI technologies.
  • Grow your skills with continuous learning opportunities in a supportive hybrid work environment.

Benefits & Perks

  • Health and Dental Benefits
  • Paid Vacation and Personal Days
  • RRSP Matching Program after 2 years of employment
  • Virtual yoga classes and wellness webinars
  • Equal Opportunity Employer with accommodation for disabilities

Tech Stack

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