Product Support Analyst - Bilingual (English & French)
New
C
CMiCConstruction software
Workable workplace: remote; Workable locations: Toronto, Ontario, Canada. Québec City, Quebec, CanadaFull-Time
Salary45,000 - 55,000 CAD per year
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Job Details
- Languages
- French language skill (spoken and written) is a must; Bilingual (English & French)
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceTroubleshootingTechnical support
Requirements
- Have a college or university degree.
- Have spoken and written French language skills.
- Have previous technical support or customer service experience.
- Bring strong analytical and problem-solving skills.
- Communicate effectively verbally and in writing.
- Be able to learn new software and concepts quickly.
- Be detail-oriented and able to manage and prioritize workflow.
- Be able to multitask and adapt to a fast-paced, changing environment.
Responsibilities
- Answer client queries and provide basic direction and training on common issues.
- Triage product queues and prioritize issues according to severity.
- Conduct web meetings with customers to gather information for investigations or provide assistance.
- Test and duplicate issues, then document and demonstrate problems to teams such as programming.
- Participate in project and team meetings and collaborate with team members.
- Use and contribute to the Knowledge Base to assist with issue resolution.
- Relay feedback to Product Managers to help improve the product.
- Provide supervisors and managers with feedback about processes that are unclear and need to change.
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