Senior Operations Lead, Fraud
New
M
Mission LaneFintech
Remote, United StatesFull-TimeSenior
Salary$55,000 - $70,000
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Job Details
- Experience
- 3+ years of experience leading customer operations, risk, or fraud teams
- Required Skills
- Data AnalysisCoaching
Requirements
- 3+ years of experience leading customer operations, risk, or fraud teams.
- Track record of hiring, coaching, and developing direct reports.
- Working knowledge of fraud, risk operations, or credit card operations.
- Comfort interpreting performance dashboards and operational data to drive coaching and performance management.
- Strong verbal and written communication skills.
- Ability to travel 4-6 times per year for onsite meetings and strategy sessions.
- Experience in fintech, banking, or another highly regulated environment preferred.
- Track record of guiding teams through periods of rapid growth or process change preferred.
Responsibilities
- Lead a team of 13 to 15 Fraud Associates, including 1:1 coaching, performance reviews, and career development conversations.
- Coach the team against key operational targets, using performance data to identify trends and close gaps in efficiency and accuracy.
- Serve as the team's escalation point for complex, high-risk fraud cases and difficult customer situations.
- Build an inclusive team culture of trust, accountability, and open communication.
- Manage day-to-day team logistics, including schedule adherence, time-off coverage, project assignments, and staffing.
- Translate company strategy and policy updates into clear, actionable direction for the team.
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