Licensed Customer Care Agent - Evening Shift

Based in the United States, 12:00 p.m. to 8:30 p.m. ETFull-TimeMiddle

Salary20.19 USD per hour

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Job Details

Required Skills: Problem SolvingWritten communicationVerbal communicationData entryCustomer support

Existing Property & Casualty Insurance License.
Previous experience in a customer service role involving high volume of direct customer interaction.
Experience using customer service or ticketing platforms (e.g., Zendesk, Kustomer, Gladly).
Excellent verbal and written communication skills.
Strong administrative and computer skills with ability to navigate multiple digital systems.
Exceptional attention to detail and accuracy.
Strong problem-solving skills with ability to follow through to resolution.
Ability to work independently in a fast-paced, remote environment.
Strong organizational skills and ability to manage multiple priorities.
Availability to work the scheduled 12:00 p.m. – 8:30 p.m. ET shift.

Deliver exceptional customer service across multiple communication channels, including phone, email, text, chat, and social media.
Research customer questions and use problem-solving skills to resolve issues and restore positive relationships.
Provide accurate information regarding insurance products, policies, and processes.
Apply established procedures to handle claims, policy transactions, and necessary escalations.
Educate customers about coverage options and identify needs for additional support.
Process new enrollments, claims, and fulfillment activities.
Use ticketing systems and back-office applications to manage and track customer interactions.
Perform accurate and timely data entry for all service and enrollment activities.

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