Care Navigator
New
S
Sprinter HealthHealthcare
Remote - United StatesTemporaryMiddle
Salary25 USD per hour
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Job Details
- Languages
- Fluency in Spanish is preferred but not required
- Experience
- 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
- Required Skills
- Problem SolvingZendeskHIPAACritical thinking
Requirements
- Have 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment.
- Work independently in a high-volume, fast-paced environment.
- Demonstrate critical thinking and problem-solving skills.
- Show empathy and emotional intelligence in patient interactions.
- Manage multiple communication channels, including phone, email, and chat.
- Maintain strong organization, attention to detail, and performance while managing competing priorities.
- Adapt to evolving workflows, tools, and priorities.
- Experience with social determinants of health or community resource navigation is preferred.
- Zendesk experience is a plus.
- Startup or high-growth environment experience is a plus.
- Spanish fluency is preferred but not required.
Responsibilities
- Conduct high-volume outbound calls to engage patients and schedule healthcare services.
- Coordinate mammograms, bone density screenings, and primary care connections, including follow-up and completion of care.
- Identify social determinants of health barriers and connect patients to community resources such as transportation, housing, financial assistance, and food access.
- Assess clinical, social, and logistical barriers to care.
- Educate patients on available healthcare services and community resources.
- Follow up with patients to support completion of care and close care gaps.
- Document patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards.
- Collaborate with clinical, operations, and support teams and escalate issues, risks, or blockers as appropriate.
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