Remote Licensed Customer Service Representative
New
L
Liberty MutualPersonal Lines insurance
Source API remote eligibility restrictions: United States, Training is Monday – Friday, 9:00am - 5:30pm EST. Go-forward shifts have a start time between 8:30 am -10:30 am EST.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2 years’+ related Customer Service experience is required. Associates degree or 1+ year Insurance experience preferred.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Hold an active P&C Producers insurance license.
- Have 2 years or more of related customer service experience.
- An associate degree or 1+ year of insurance experience is preferred.
- Review, record and organize written data from a variety of sources with no prescribed format.
- Have dependable wired internet with at least 5 Mbps upload and 25 Mbps download speeds.
- Have a quiet, secure, distraction-free place to work from home.
- Attend and actively engage in mandatory full-time training Monday through Friday, 9:00 a.m. to 5:30 p.m. EST.
- After training, work a shift starting between 8:30 a.m. and 10:30 a.m. EST, with one weekend day in rotation and an alternate mid-week day off when working the weekend.
Responsibilities
- Provide timely, accurate and responsive information and service to policyholders and agents.
- Support a division of Personal Lines products, plans and programs.
- Independently solve problems relating to policies within scope.
- Escalate policy problems as appropriate.
- Identify, analyze and own customer policy needs.
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