Customer Service Representative
New
T
The Cigna GroupHealthcare
United StatesFull-TimeEntry
Salary17.75 - 19 USD / hourly
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Job Details
- Experience
- 1 year of call center experience is required
- Required Skills
- Microsoft ExcelProblem SolvingCustomer service
Requirements
- High School diploma or equivalent.
- 1 year of call center experience.
- Intermediate proficiency in Microsoft Outlook, Teams, and Excel.
- Strong organizational, written, and verbal communication skills.
- Ability to remain calm and helpful when dealing with difficult situations.
- Ability to manage multiple applications simultaneously.
- Dedicated workspace with no distractions.
- Cable broadband or fiber optic internet with at least 10Mbps download and 5Mbps upload.
- Experience in healthcare, insurance, pharmacy, or billing is preferred.
Responsibilities
- Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
- Handle an average of 70-80 calls daily.
- Manage back-to-back calls while toggling through several applications on multiple screens.
- Attend 100% of training sessions and the first 90 days of employment.
- Resolve customer complaints through independent problem-solving skills and one-call resolution.
- Meet or exceed call center metrics while providing consistent customer service.
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