Customer Service Representative
New
C
Central Research, Inc.Student Loan Servicing
United StatesFull-TimeEntry
Salary17.2 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ months
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Must be a US Citizen
- High School diploma or GED
- 6+ months of customer service in a business, non-retail environment or call center experience
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance
- Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Reliable high-speed internet connection (wired Ethernet required)
- Quiet, private, and distraction-free home workspace
Responsibilities
- Assist student loan borrowers with account questions, repayment options, and applications
- Handle inbound and outbound calls in a fast-paced, high-volume contact center
- Provide accurate, professional, and courteous support on every call
- Follow federal regulations, company policies, and data security requirements
- Meet established performance metrics and quality assurance standards
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